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Frequently asked questions

Explore the answers to commonly asked questions about our hourly retainer,  maintenance plan, white-label services, and payments. Discover how seamlessly you can enhance your brand, cater to your clients’ unique needs, and ensure a secure and confidential partnership.

retainers

An hourly retainer is a pre-purchased block of hours that can be utilized for various web development or WordPress maintenance tasks. It allows for flexibility in accessing our services as needed, and you are billed based on the actual hours spent on your projects.
Yes, to ensure optimal efficiency and project management, we have a minimum requirement of 5 hours for our hourly retainer. This minimum helps streamline workflow and allows us to dedicate the necessary time and attention to your tasks.
An hourly retainer is typically valid for a specified period, such as one month. Unused hours from a retainer cannot be carried forward beyond the validity period. We encourage clients to plan their tasks effectively to maximize the benefits of the retainer. You retainer agreement will outline the specifics.
Our hourly retainer covers a wide range of tasks, including but not limited to web development, plugin updates, troubleshooting, design adjustments, and general WordPress maintenance. It provides the flexibility to address various needs within the scope of our services.
We maintain transparent and detailed records of the hours spent on your projects. Regular reports will be provided to keep you informed about the usage of retainer hours upon request. This ensures clarity and accountability throughout the duration of the retainer.

maintenance

WordPress maintenance involves regularly updating and managing your website to ensure optimal performance, security, and functionality. It includes tasks like plugin updates, security monitoring, backups, and more. Regular maintenance helps prevent issues and keeps your site running smoothly. If you need support, checkout our Lavender Care One Maintenance Plan.

The frequency of WordPress maintenance depends on various factors, such as the size of your website, the number of plugins used, and your site’s activity. Generally, we recommend monthly maintenance, but high-traffic or e-commerce websites may require more frequent updates.

We perform regular backups of your entire WordPress website, including databases and files. The frequency of backups depends on your specific needs, but we often recommend daily or weekly backups to ensure data integrity. Backups are stored securely offsite, allowing for quick restoration in case of emergencies.

Yes, our Lavender Care One Maintenance Plan includes support for website issues and emergencies. Whether it’s a technical glitch, security concern, or any other problem affecting your site’s functionality, our team is ready to assist you promptly and efficiently. If you’re not ready to commit, consider purchasing an hourly retainer to get the support you need.

white label

White labeling is a service where you can resell our web development or WordPress maintenance services under your brand name. This allows you to offer high-quality services to your clients without the need to invest in an in-house team. It helps you focus on your core business while providing a comprehensive solution to your clients.
Absolutely! Our white-label services are flexible, and we understand that different clients may have unique requirements. We offer customizable service packages to meet the specific needs of your clients. You can choose from a range of options and tailor the services according to your clients’ preferences.
The white-labeling process is designed to be seamless and transparent. Your clients will interact directly with your brand, and all communication, reports, and deliverables will bear your company’s logo and branding. We work behind the scenes, ensuring that the services are delivered under your name without any visible connection to our company.
Yes, we offer ongoing support for both web development and WordPress maintenance services. Under the white-label arrangement, your clients will contact your support channels directly. We can also assist you in creating a dedicated support system with your branding, ensuring a consistent and professional experience for your clients.
We take confidentiality and data security seriously. When white labeling our services, we include a non-disclosure agreement in our contract to ensure that all client information, project details, and interactions remain strictly confidential. Our team follows industry best practices to safeguard the privacy and security of your clients’ data. If you have any specific legal requirements we need to adhere to, just let us know.

Payments

We accept a variety of payment methods through Stripe, including credit and debit cards. Additionally, depending on your location and integration, we may also support other options such as digital wallets (e.g., Apple Pay, Google Pay) and bank transfers.

Yes, we are based in Texas so Texas clients will need to pay sales tax. Our services are classified under ‘data processing services,’ which are taxable according to the Texas State Comptroller.  Out-of-state clients are exempt from paying Texas sales tax. 

Yes, your payment is highly secure. We prioritize the safety of your financial information by leveraging two trusted platforms—Stripe and Zoho Books. Stripe, a leading payment processor, employs advanced encryption and follows industry-leading security standards such as PCI DSS. Zoho Books, our accounting and invoicing solution, also adheres to robust security measures.


Together, these platforms provide a secure environment for processing and managing payments, ensuring the confidentiality and integrity of your sensitive data. You can trust that your transactions are handled with the utmost security and professionalism.

We provide a 30 to 90 day support period post-launch at no additional cost in case you run into any issues. 

While refunds are generally not provided for completed work, we retain the discretion to assess situations on an individual basis. We acknowledge that certain circumstances may be beyond our control, and we are open to evaluating such cases to determine an appropriate resolution.
“Working with Lavender Turtle was straightforward and the results of my SEO audit were clear and actionable. The turnaround was quick and Tasha was super helpful in the audit wrap-up call.”
haley johnson

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