Lavender Care Service Agreement

This agreement is between Lavender Turtle Creative LLC and, You, the Client.

Client is contracting Lavender Turtle Creative LLC as a provider of web site maintenance services. Services not considered 'standard website maintenance' will require a separate estimate.

What IS included in this agreement:

  • Edit, revise, update textual/minor graphical content.
  • Consultation, and guidance on the use of the web site.,
  • Regular monitoring and updating to ensure impeccable performance across all major browsers due to the fact that not all browsers render sites in the same way.
  • Protection against hackers from gaining access to your site. We can also protect your emails from spam attacks, which can be troublesome and frequent if not dealt with efficiently.
  • Regular and thorough backups of your site so that it may be fully restored in case of loss.
  • We’re here should you need us for consultation and advice.
  • Monitoring your website functionality to ensure that everything is working as it should and upgrade where necessary. Some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the improvements in the website software.
  • Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. If we are not hosting your website,  we can assist you by liaising with the hosting company to sort out the situation as quickly as possible.

*When your site is offline you need immediate technical support, We ensure that option is available and deal with any issues ourselves so you don’t have to.

What is NOT included in this agreement:

Web site redesign, re-alignment or re-development equalling more than 50% change to web page, web site, web graphics on the website (i.e. 4 graphics on website, and you want 3 changed, there is a charge for anything above 2, meaning 50%)
CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.

Total Agreement
Lavender Turtle Creative LLC shall provide Client with minor updates to the web site until terminated by either party by not less than thirty (30) days written notice by either party to the other. The contract will be paid on a Monthly Basis with the 1st payment due immediately and each payment due around the date of initial payment of each month.

During the duration of this contract, the Client agrees that Lavender Turtle Creative LLC will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site. If a party other than Lavender Turtle Creative LLC makes changes to the web site, any errors that are created must be repaired and a separate estimate will be required. Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY Lavender Turtle Creative LLC.

Deadlines & Deliverables
Lavender Turtle Creative LLC will respond to all maintenance requests from Client within [24] hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 7:00 PM CST may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.

Lavender Turtle Creative LLC will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that Lavender Turtle Creative LLChas any issues in delivering on a quoted deadline, Client will be notified via email or telephone the reasoning for any change.

Additional Services
Any revisions, additions or redesign Client requests Lavender Turtle Creative LLC to perform that is not specified in this document shall be considered "additional" and will require separate agreement and payment.
Lavender Turtle Creative LLC shall advise Client on any requested work that falls within these bounds.

Client hereby authorizes Lavender Turtle Creative LLC to access their web hosting account, providing active user name / password combinations for access to the server via SFTP, assuring that 'write permissions' are in place on said hosting provider.

This Agreement shall be governed by and construed in accordance with the laws of the United States applicable therein.

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